Non-profits under $500,000 in annual revenue face an impossible choice.
Generic payment processors like Stripe and PayPal will swipe your card, but that's it. No membership management. No donor recognition. No automated renewals. Every lapsed member is a manual chase. Every failed payment is lost revenue.
Enterprise platforms like Blackbaud have the features—but they're built for organisations with dedicated IT staff and six-figure software budgets. The complexity alone can consume 20+ hours a month.
We call this the "missing middle": non-profits too sophisticated for basic processors, too lean for enterprise CRMs. Museums, historical societies, arts organisations, community foundations—mission-driven teams doing real work with limited resources.
PineconeAI was built for you.
We built a payments engine that thinks like a non-profit development director.
Donor recognition that surfaces membership status and giving history automatically. Renewal reminders that send themselves. Failed payment recovery that runs in the background. Retail and gift shop support with member discounts applied at checkout. Online forms that embed in minutes. Tablet kiosk mode for in-person giving.
Everything you need to raise more and chase less—without hiring a consultant or learning a new system.
I've served on non-profit boards—and still do. I've been an Executive Director. I've deployed and customised non-profit software end-to-end, from small local organisations to those with international membership.
Before PineconeAI, I spent over a decade building lifecycle marketing and growth infrastructure at Stripe, Amazon, Okta, and Deloitte. I know how payments work at scale. I also know how painful they are when you're a three-person team trying to run a non-profit. This is even more painful when the software works against, not for, you.
We use PineconeAI at the non-profits I serve. Not because I built it—because it's the best solution for us.
I hope it's the best solution for you too.
Corey Rawdon
Founder & CEO
