This Policy outlines how we handle the information you provide to us, whether you’re browsing our site, signing up for our services, or interacting with our team. We are committed to maintaining transparency about how we collect, use, and share data and ensuring that your personal information is handled in accordance with industry standards and applicable regulations. By using our services, you agree to the practices described in this policy.
Payment processing is provided by Stripe, Inc. Your use of PineconeAI is also subject to Stripe's terms and privacy policy.
Introduction
These Terms of Service ("Terms") govern your use of PineconeAI, a payments and donor management platform operated by ShadowUmbrella, LLC ("Company," "we," "us," or "our"), a Delaware limited liability company.
By creating an account or using PineconeAI, you ("Organization," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use our services.
PineconeAI is designed for use by non-profit organizations. By using our platform, you represent that you have the authority to bind your organization to these Terms.
1. Service Description
PineconeAI provides a payments and donor management platform that enables non-profit organizations to:
- Accept donations, memberships, and retail payments online and in-person
- Manage donor and member records
- Automate membership renewals and payment recovery
- Generate reports and analytics on giving activity
PineconeAI is not a payment processor, bank, or money transmitter. Payment processing is provided by Stripe, Inc. ("Stripe") through our integration as a Stripe Connect platform.
2. Stripe Connect
To use PineconeAI's payment features, you must connect a Stripe account. By doing so, you agree to be bound by:
- Stripe's Services Agreement (https://stripe.com/legal)
- Stripe's Connected Account Agreement
- Stripe's Privacy Policy (https://stripe.com/privacy)
You authorize PineconeAI to create and manage a Stripe Express connected account on your behalf and to instruct Stripe to process payments, issue refunds, and transfer funds to your designated bank account.
Your organization is the merchant of record for all transactions processed through PineconeAI. You are responsible for compliance with all applicable laws, card network rules, and Stripe's terms.
3. Account Registration
To use PineconeAI, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your organisation's information
- Notify us immediately of any unauthorised access to your account
You are responsible for all activity that occurs under your account.
4. Fees and Payment
Platform Fee: PineconeAI charges a platform fee of 3% on each successful transaction processed through our platform.
Payment Processing Fee: Stripe charges a separate fee for payment processing, currently 2.2% + $0.30 per transaction for qualified non-profits (standard Stripe rates apply until non-profit pricing is approved).
Fee Collection: Platform fees and payment processing fees are deducted automatically from each transaction before funds are transferred to your bank account.
Fee Coverage: When donors opt to cover fees, the additional amount collected is applied to offset platform and processing fees.
No Hidden Fees: There are no monthly subscription fees, per-seat fees, setup fees, or feature-gating fees.
We reserve the right to modify our fees with 30 days' notice.
5. Your Responsibilities
You agree to:
- Use PineconeAI only for lawful purposes consistent with your non-profit mission
- Provide accurate information to donors about how their contributions will be used
- Comply with all applicable laws, including tax regulations for charitable contributions
- Issue appropriate receipts and acknowledgements to donors as required by law
- Maintain the confidentiality of donor information in accordance with your privacy policy
- Respond promptly to donor inquiries and refund requests
- Not use PineconeAI for any fraudulent, deceptive, or illegal activity
6. Prohibited Uses
You may not use PineconeAI to:
- Process payments for organizations that are not legitimate non-profits
- Accept donations or payments for illegal purposes
- Misrepresent your organization or the use of funds
- Process transactions that violate card network rules or Stripe's Acceptable Use Policy
- Transmit malware, viruses, or other harmful code
- Attempt to gain unauthorized access to our systems or other users' accounts
- Resell or redistribute PineconeAI services without our written consent
7. Data Ownership and Privacy
Your Data: You retain ownership of all donor, member, and transaction data you collect through PineconeAI ("Organization Data"). We process this data on your behalf to provide our services.
Our Use: We may use aggregated, anonymized data to improve our services, but we will not sell or share your Organization Data with third parties except as necessary to provide our services or as required by law.
Data Export: You may export your Organization Data at any time through the platform's export functionality.
Privacy: Our collection and use of personal information is governed by our Privacy Policy. You are responsible for maintaining your own privacy policy that accurately describes how you collect and use donor information.
8. Intellectual Property
PineconeAI and all associated trademarks, logos, and content are the property of ShadowUmbrella, LLC. You may not use our trademarks without prior written consent.
You grant us a limited license to use your organization's name and logo solely for the purpose of providing services and, with your permission, identifying you as a PineconeAI customer.
9. Disclaimers
PINECONAI IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the service will be uninterrupted, error-free, or completely secure. We are not responsible for any errors or omissions in content provided by you or your donors.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHADOWUMBRELLA, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF PINECONAI SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless ShadowUmbrella, LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of PineconeAI
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any dispute between you and a donor or member
12. Term and Termination
Term: These Terms are effective until terminated by either party.
Termination by You: You may close your account at any time by contacting us. You remain responsible for any fees incurred prior to termination.
Termination by Us: We may suspend or terminate your account if you breach these Terms, if required by Stripe, or if we discontinue the service. We will provide reasonable notice except where immediate termination is necessary to prevent harm.
Effect of Termination: Upon termination, your access to PineconeAI will cease. You may export your Organization Data for 30 days following termination. We will continue to process any pending payouts in accordance with Stripe's procedures.
13. Modifications
We may modify these Terms at any time. We will notify you of material changes by email or through the platform at least 30 days before they take effect. Your continued use of PineconeAI after the effective date constitutes acceptance of the modified Terms.
14. Dispute Resolution
Any disputes arising from these Terms or your use of PineconeAI shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.
You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
16. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ShadowUmbrella, LLC.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Privacy:
1. Information We Collect
We collect a variety of information to help us operate effectively and provide you with the best possible experience. This includes personal information such as your name, email address, job title, company name, and any other details you choose to submit through contact forms, sign-up processes, or direct communication with our team. We also gather technical data such as IP addresses, browser types, device information, and behavioral data about how you navigate our website. This information is collected through cookies, server logs, and third-party analytics tools, and it helps us improve usability, monitor site performance, and ensure the security of our platform.
2. How We Use Your Data
We use your information to provide, personalize, and improve our services. This includes communicating with you about new features or product updates, offering customer support, and responding to your inquiries.
We also analyze usage data to better understand user behavior and refine our offerings. Additionally, if you opt into marketing communications, we may use your email address to send occasional newsletters or event invitations. However, we will never sell your personal information to third parties. All usage of your data is governed by principles of necessity, minimalism, and transparency.
3. Sharing Your Information
We believe you should be in control of your data. As such, you have the right to access the information we hold about you, request corrections to inaccurate information, and ask for deletion of your personal data when it’s no longer necessary for us to retain it. You may also object to or restrict our processing of your information and can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. To exercise any of these rights, please contact us via email, and we will respond promptly in accordance with applicable laws.
You have the right to:
- Access and update your personal data
- Request deletion of your information
- Withdraw consent for marketing at any time
- File a complaint with a data protection authority
Security and Data Retention
We take the security of your information seriously and implement a variety of technical and organizational safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure access controls, and regular audits of our systems and procedures. While no system is entirely immune to risk, we are committed to continually improving our security practices.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, regulatory, tax, and accounting requirements.
Third-Party Tools and External Links
Our website may include links to other websites and services that are not operated or controlled by ShadowUmbrella. This Privacy Policy applies only to our site and services, and we are not responsible for the content, privacy policies, or practices of any third parties. We recommend reviewing the privacy policies of those sites before providing them with your personal information. Additionally, we use third-party tools (such as analytics providers) that may collect data independently of us, subject to their own terms.
We may use third-party tools to:
- Monitor user engagement and improve user experience
- Deliver email campaigns and manage subscriptions
- Analyze site performance and troubleshoot technical issues
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or service offerings. When we do, we will update the effective date at the top of this page and, where appropriate, provide you with notice by email or through our platform. We encourage you to review this page periodically to stay informed about how we are protecting your data and respecting your privacy preferences.
Cookie Policy
This Cookie Policy explains how ShadowUmbrella, LLC ("Company," "we," "us," or "our") uses cookies and similar technologies on the PineconeAI website (pineconepayments.com) and platform (app.pineconepayments.com).
By continuing to use our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time using the methods described below.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites recognise your device and remember information about your visit, such as your preferences and actions.
Similar technologies include pixels, web beacons, and local storage, which function in comparable ways to collect and store information.
Types of Cookies We Use
We use the following categories of cookies:
Essential Cookies
These cookies are necessary for the website and platform to function properly. They enable core features such as security, authentication, and accessibility. You cannot opt out of essential cookies as the service would not work without them.
CookiePurposeDurationsession_idMaintains your login sessionSessioncsrf_tokenProtects against cross-site request forgerySessioncookie_consentRemembers your cookie preferences1 year
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on site, and any errors encountered. This information is aggregated and anonymous.
CookieProviderPurposeDuration_gaGoogle AnalyticsDistinguishes unique users2 yearsga*Google AnalyticsMaintains session state2 years_gidGoogle AnalyticsDistinguishes unique users24 hours
We use Google Analytics to analyse website traffic. Google's privacy policy is available at https://policies.google.com/privacy.
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences or form inputs. If you disable these cookies, some features may not work as intended.
CookiePurposeDurationpreferred_languageRemembers your language preference1 yearform_dataTemporarily stores form inputsSession
Marketing Cookies
We do not currently use marketing or advertising cookies. If this changes, we will update this policy and request your consent before placing such cookies.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties we work with include:
ProviderPurposePrivacy PolicyGoogle AnalyticsWebsite analyticshttps://policies.google.com/privacyWebflowWebsite hostinghttps://webflow.com/legal/privacyStripePayment processinghttps://stripe.com/privacy
When you use PineconeAI's payment features, Stripe may place cookies to enable secure payment processing and fraud prevention. These cookies are governed by Stripe's privacy policy.
How to Manage Cookies
You can control and manage cookies in several ways:
Browser Settings
Most browsers allow you to refuse or delete cookies through their settings. The process varies by browser:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy & Security > Cookies
Note that disabling cookies may affect the functionality of our website and platform.
Google Analytics Opt-Out
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Do Not Track
Some browsers offer a "Do Not Track" setting. We currently respond to Do Not Track signals by disabling non-essential analytics cookies.
Cookies on the PineconeAI Platform
When you log in to the PineconeAI platform (app.pineconepayments.com), we use additional cookies to:
- Maintain your authenticated session
- Remember your organisation and user preferences
- Enable secure access to donor and payment data
These are essential cookies required for the platform to function. They are not used for tracking or advertising purposes.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make changes, we will update the "Last updated" date at the top of this page.
For significant changes, we will provide notice through our website or by email.
